Reference

Your Account, Our Rules — Know Where You Stand

These terms set out exactly what you agree to when you open an account with rich111 and use any part of the platform — deposits via bKash, Nagad, or Rocket included.

Applies to all account activityCovers bKash, Nagad, Rocket depositsEligibility depends on local lawWe update terms when rules changeContact support if anything is unclear
rich111 Your Account, Our Rules — Know Where You Stand
HOW WE UPHOLD THESE TERMS

How rich111 Handles Accounts and Policy Fairly

We apply these terms consistently across every account, whether you deposit via bKash, Nagad, or Rocket. Our review process for disputes is documented, and we keep a record of account activity so that any claim can be checked against actual transaction data.

Account Security

Every account is protected by OTP verification at login. We do not share your account data with third parties outside what our privacy policy permits and what local law requires.

Wallet Verification

When you link a bKash or Nagad number, we verify it belongs to the registered account holder. This protects you from unauthorised withdrawals and keeps the terms fair for everyone.

Terms Change Notice

We notify you of material changes before they take effect. Check the date stamp at the top of this page to confirm you are reading the current version of these terms.

Dispute Resolution

Raise a terms-related dispute through live chat or email. We log each case, review the relevant account history, and respond with a clear outcome and the reasoning behind it.

TERMS SUPPORT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account. Describe your terms question and our team will walk you through the relevant clause in plain language.

Email Support

Send a written query to our support address found in the account help section. Useful when you need a documented response about account eligibility or payment disputes.

Help Centre

The Help Centre lists answers to common terms questions — covering account access, wallet use with bKash and Nagad, and what happens when terms are updated.

Common Questions About These Terms

If something in these terms is not clear, check the answers below. For anything not covered here, reach out through live chat or the Help Centre.

Yes. Every transaction on your account — including bKash, Nagad, and Rocket deposits and withdrawals — is governed by these terms alongside our payment policy.

We post the updated terms here with a new effective date. Continuing to use your account after that date means you accept the revised version. We aim to notify you before major changes go live.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using this platform is lawful in your location before creating an account.

Accounts may be suspended for providing false registration details, attempting to exploit deposit or withdrawal flows, or any activity that breaches these terms or harms other account holders.

Contact our support team via live chat with your bKash transaction reference. We check the payment record against your account log and aim to resolve the discrepancy as quickly as the verification allows.

This page always holds the current version. The effective date at the top tells you when it was last updated. Bookmark this URL and check back whenever you see a notification about a terms update.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.